Experience

Where I've done the work.

Ten-plus months keeping desktops and networks running, alongside automating live hotel operations and building the software the group runs on.

1. Jun 2026 – Present · Full-time · On-site

   AI Automation / Reservationist

   K. Girdharlal International Ltd. / Bookends Hospitality · Surat, India

   • Automated repetitive reservation and administrative tasks using AI workflows built on the Claude API.
   • Managed website content and booking updates.
   • Improved response times through AI-based workflows.
   • Coordinated with hotel and operations teams, and maintained accurate customer records.
   • Built WorkforceIQ, the group's restaurant workforce platform, covering 370+ staff.

2. Sep 2025 – Present · Full-time · On-site

   Desktop Engineer & Network Engineer

   Premware Services India LLP · Surat, India

   • L1/L2 desktop and network support for end users.
   • Installed, configured, and maintained Windows desktops, laptops, printers, and peripherals.
   • Diagnosed hardware, software, and network connectivity issues.
   • Managed user accounts, system configurations, and software installations.
   • Supported LAN/WAN infrastructure and basic network security.
   • Ran preventive maintenance and system updates, and documented incidents.

Education & training

How I got here.

• B.Sc. IT (Infrastructure Management Services)

  Bhagwan Mahavir University

  Graduated

• Cloud Computing & Cybersecurity track

  PureSkill IT Training Academy

  Cisco Firewall Security · Ethical Hacking

Certifications

14 certifications.

From Anthropic, Cisco Networking Academy, Microsoft, and Meta.